Ilhabela

 What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us!

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

All orders are made one at a time. Please allow 15–30 days for production and processing before your order ships. Shipping time begins after production is complete. Delivery dates are not guaranteed, and orders are not eligible for rush or holiday delivery unless explicitly stated.

By placing an order, you acknowledge and agree to this production and shipping timeline.